Privacy Policy

vFlip Labs ("vFlip," "we," "us," or "our") operates the vFlip website, mobile applications, and related AI, creator, community, subscription, and media services (collectively, the "Service"). vFlip Labs is based in New Jersey, United States.

This Privacy Policy applies when you access or use the Service, communicate with us, participate in the vFlip community, or otherwise interact with vFlip. It does not govern services operated independently by others.

Depending on how you use vFlip, we may collect:

• Account and profile information, including email address, username, display name, profile image, biography, authentication records, settings, connected-account information, and account status.
• Age-assurance information, including an attested date of birth, age-verification status, and the date verification occurred.
• User Content, including characters, worlds, lorebooks, personas, prompts, private chats, voice input, transcripts, uploaded or generated images and video, comments, reports, and feedback.
• Conversation and AI data, including message context, character configuration, model inputs and outputs, safety signals, generated-media instructions, and interaction metadata.
• Usage and activity data, including pages and screens viewed, searches, clicks, feature usage, session activity, referrals, campaign interactions, and approximate engagement measurements.
• Device and technical data, including IP address, browser, operating system, device model, app version, language, identifiers, crash information, diagnostics, network data, and approximate location inferred from IP address.
• Purchase and subscription data, including products selected, transaction identifiers, price, currency, entitlement status, renewal status, refund or chargeback status, and purchase history.
• Communications data, including support requests, legal or privacy requests, reports, survey responses, email engagement, push tokens, notification preferences, and delivery information.

• Directly from you when you register, create, chat, upload, purchase, report, or contact us.
• Automatically from your browser, device, application, cookies, SDKs, pixels, logs, and similar technologies.
• From authentication, payment, app-distribution, analytics, advertising-attribution, communications, safety, infrastructure, and AI service providers.
• From other users when they interact with, mention, report, or submit content involving you.
• From public sources when reasonably necessary to investigate abuse, rights claims, or security issues.

• Provide, maintain, personalize, and improve the Service and your account.
• Generate AI text, voice, images, video, recommendations, memories, and other requested features.
• Authenticate users, verify age eligibility, secure accounts, and prevent unauthorized access.
• Process subscriptions, purchases, entitlements, virtual-item balances, refunds, and chargebacks.
• Operate community features, distribute public content, and attribute creations to their creators.
• Provide support and send transactional, security, product, marketing, email, and push communications.
• Analyze performance and usage, debug errors, conduct research, test features, and develop new products.
• Train, fine-tune, evaluate, and improve machine learning and AI systems.
• Detect, investigate, moderate, and prevent fraud, abuse, prohibited content, safety incidents, and violations of our policies.
• Comply with law, respond to valid legal process, resolve disputes, and protect users, vFlip, and others.

Prompts, chats, voice input, transcripts, character definitions, generated outputs, uploaded media, feedback, and related context may be processed to provide AI features. They may also be stored, sampled, annotated, evaluated, or otherwise used to train, fine-tune, test, and improve vFlip's and its service providers' models, safety systems, and products.

Authorized personnel may review this information for customer support, safety, moderation, policy enforcement, abuse investigations, quality evaluation, debugging, research, and model improvement. We limit access based on role and operational need, but no system can guarantee that content will never be viewed by a person.

Do not submit information you do not want processed for these purposes. Account or content deletion does not necessarily reverse training already completed or remove information that has been aggregated or de-identified, except where applicable law requires otherwise.

We may disclose information to these categories of recipients:

• Infrastructure, hosting, database, storage, security, and authentication providers.
• AI, voice, transcription, image, video, moderation, and media-processing providers.
• Payment, subscription-management, fraud-prevention, and app-distribution providers.
• Analytics, crash-reporting, advertising-attribution, measurement, communications, email, push, and customer-support providers.
• Professional advisers, auditors, insurers, courts, regulators, law enforcement, and other parties when legally required or reasonably necessary to protect rights, safety, and security.
• A buyer, investor, lender, successor, or adviser in connection with a merger, financing, restructuring, bankruptcy, acquisition, or sale of assets.
• Other users and the public when you choose to publish content, maintain a public profile, comment, or participate in community features.
• Other parties at your direction or with your consent.

We do not publish private conversations as public posts unless you choose to share them or a disclosure is required for a safety, legal, or enforcement reason.

We use cookies, local storage, pixels, SDKs, and similar technologies to keep you signed in, remember settings, protect the Service, measure usage, understand campaigns, attribute registrations or purchases, and promote vFlip.

We do not sell personal information for money. We may disclose device identifiers, contact identifiers, and activity or transaction events to analytics, measurement, or advertising-attribution providers. Some privacy laws may call certain advertising-related disclosures "sharing" or "targeted advertising" even when no money changes hands.

You can limit some technologies through browser or device settings and platform privacy controls. Where applicable law gives you an opt-out right, you may also contact prince@vflip.app. Disabling technologies may affect functionality.

Payment instruments are generally submitted directly to payment or app-distribution providers rather than stored by vFlip. We receive and retain transaction, product, entitlement, price, currency, renewal, refund, and related records needed to provide purchases, prevent fraud, handle support, and meet legal and accounting obligations.

We retain information for as long as reasonably necessary for the purposes described in this Policy, including while your account is active and as needed to provide the Service, maintain conversation history, protect security, prevent fraud, resolve disputes, enforce agreements, and meet tax, accounting, or legal requirements.

After a verified deletion request, we delete or de-identify information where reasonably feasible, subject to legal exceptions and limited retention in backups, security logs, transaction records, rights-management records, and fraud-prevention systems. Public content shared with or copied by others may remain outside your account. Information incorporated into completed model training or aggregated or de-identified datasets may not be reasonably retrievable.

Instructions are available on the Account Deletion page.

We use reasonable administrative, technical, and organizational safeguards designed to protect information, which may include access controls, encryption in transit, monitoring, logging, and restricted operational access. No method of transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials and devices secure and for notifying us promptly of suspected unauthorized access.

Depending on where you live and subject to legal exceptions, you may have rights to access, know, correct, delete, or obtain a portable copy of personal information; restrict or object to processing; withdraw consent; or opt out of certain advertising-related processing.

• Update available profile and account information in the Service.
• Request account deletion through account settings or the Account Deletion page.
• Unsubscribe from promotional email using the link in the message.
• Disable push notifications using device settings.
• Use browser, device, or platform controls to limit cookies, identifiers, or tracking.
• Email prince@vflip.app to submit a privacy request or authorized-agent request.

We may verify your identity and authority before acting. We will not unlawfully discriminate against you for exercising privacy rights. You may appeal a denied request by replying to our decision.

Residents of certain U.S. states may have rights to know or access categories and specific pieces of personal information; request correction or deletion; obtain portability; opt out of sale, targeted advertising, or certain profiling; limit certain uses of sensitive information; and receive equal service.

We do not sell personal information for money. The categories collected, sources, business purposes, and recipient categories are described in Sections 2 through 7. Submit requests to prince@vflip.app.

If you are in the European Economic Area, United Kingdom, or Switzerland, we process information as needed to perform our contract with you, comply with law, pursue legitimate interests such as security and product improvement, and based on consent where required. You may also object, request restriction, withdraw consent, and complain to your local data-protection authority.

vFlip is based in the United States. We and our service providers may process information in the United States and other countries whose laws differ from those where you live. Where required, we use legally recognized safeguards for international transfers.

The Service may link to or integrate with services operated by others. Their privacy practices are governed by their own policies, and this Privacy Policy does not apply to information they collect independently.

We may update this Policy to reflect changes in the Service, our practices, or law. Updates are effective when posted unless another date is stated. Where required by law, we will provide additional notice or obtain consent.

Privacy questions, rights requests, complaints, and appeals may be sent to prince@vflip.app.

vFlip Labs · New Jersey, United States